The data is clear. Consumers today seek connections that go beyond the cut-and-dried transactions of the past. Their loyalty is to companies that make them feel unique -- and uniquely appreciated. Adjusting to this new normal is as important for dentists as it is for retailers. Unfortunately, many dentists don't even recognize that their practice is a mini sales organization. Real talk, most dentists fail to recognize their treatment coordinator as a sales professional.
These are CRITICAL mistakes. Failing to stay connected with potential patients results in a vicious cycle of no-shows, consultations that lead nowhere, inconsistent revenue from month to month, and a revolving door of lost leads.
"Okay, I get it," you're now thinking. "Patient relationships are the key to success in today’s marketplace. But, how do we cultivate them and minimize missed opportunities?"
We’re so glad you asked! Introducing the R.E.A.L Touch 360 CRM, the way to WOW! your patients at first substantial contact and continuously build connections that seal the deal.
***As a BONUS, R.E.A.L Touch 360 includes a built-in selection of emails personally written by sales guru Sherrine Washington. These emails have been strategically composed to pull at the heartstrings of your prospective patients. The goal of this amazing feature is to eliminate all of the guesswork of figuring out what to say to your patients and when to say it to generate optimal results.
Sherrine Washington, MSW, CEO and Founder of Real Talk Sales Consulting
Sherrine, a former Cognitive Behavioral Therapist, created the R.E.A.L Talk Selling Methodology, a proven SAME-DAY (Paid-In-Full) patient conversion system that turns leads into sales through the psychology of selling. For over a decade, Sherrine has used her highly effective R.E.A.L Talk Selling principles to close over $30 million in sales for national and local brands -- $27 million from selling dental implants alone! Sherrine is known for turning ready-to-win sales pros and self-taught treatment coordinators into same-day closing machines.
Also included: An easy to understand template-based treatment plan that can be printed and presented with ease in just a few minutes! No more long, wordy treatment plans that send your patients out the door so they can go home and “think about it.”
Keep Your Finger On The Pulse -- Know Exactly Where Your Patients Are In The Sales Cycle!
You need a sales roadmap that puts an end to second-guessing. The following questions and more are easily answered with our CRM:
Improve Your Efficiency In Handling New And Old Leads And Ultimately Close More Cases!
Examples of the KPI data you will be able to track with our system include:
R.E.A.L Touch 360
With the R.E.A.L Touch 360 CRM, your office will never again drop any balls when it comes to communicating with your current patients and active leads. The system database easily stores and manages their details, so every bit of useful information is always at your fingertips.
More specifically, the Task Management tool will be your team’s key to success, notifying you when it’s time to call and schedule a second consultation, send emails, text messages or postcards. Prompts will also indicate when it’s time to follow-up after a patient has moved forward to keep them engaged and prevent cancellations.
Plus, you will receive a weekly and monthly report that will precisely reveal what’s working and what’s not so you can finetune your approach.
Utilizing the R.E.A.L Touch 360 CRM supports a strategy where the patient experience is at the center of everything you do. This can easily be the difference in gaining a new patient or retaining an existing one. When your business philosophy is to look at every interaction through the eyes of the patient, you will deliver a better overall experience. This approach will separate your practice from the rest, resulting in strong patient loyalty, high closing rates, and sales figures you previously could only dream of.